Frequently Asked Questions

Southampton Cruise Parking Ltd FAQs - we’re here to help. Whether it’s a question about where to find us or queries surrounding exactly how are efficient transfers work, find your answer below. We hope we can answer all of those questions for you here, however, if you can’t find what you are looking for, our friendly team are here to provide assistance.

Where is Southampton Cruise Parking located?

We have a large secure parking facility at Britannia Wharf. This means we are just a 5-minute transfer away from all the Southampton Cruise Terminals and only 30 minutes away from Portsmouth.

We also have another secure parking location at Wrens Farm, North Baddesley, situated just off the M3.

What facilities do you have at the car park?

We have a comfortable waiting room with hot and cold catering available. We are wheelchair accessible throughout and our staff are always happy to help with any extra assistance you may have. Our bathroom facilities are fully accessible and we are keen to hear any feedback as to how we can improve our facilities.

Is the car parking lot secure?

Yes, we have 24 hours CCTV monitoring and the car park is patrolled regularly.

Is your parking under cover?

No, our car park is open air.

Do you have disabled access?

Yes, we do have disabled access, and our toilet facilities are wheelchair friendly. Please specify any special requirements during the booking stage and we will be happy to help.

What happens to my vehicle while I am away?

Nothing! Your vehicle will be parked within our secure parking facility until the morning of your return when it will be pulled out ready for handover. Your keys will be given back to you by a member of staff and you can inspect the vehicle. You can relax on your cruise in the knowledge that your car is safe, monitored by 24hr CCTV and in the location, you left it.

What happens to my car keys?

We keep your car keys with us so we can move your car to let another cruise passenger out of their parking space before your return if necessary. It also means that it’s just one less thing for you to worry about when you are on your cruise!

How do we get to the Southampton cruise terminals?

Our modern and comfortable transfer vehicles will be ready and waiting to take you to the Port to start your cruise holiday. We have a range of minibuses and coaches depending on the size of the party travelling to the cruise terminal. Refreshment and bathroom facilities are available on board, along with wi-fi, air-conditioning and charging points for mobile phones and tablets etc. No tatty vans or smelly taxis here at Southampton Cruise Parking!

How long does the transfer take?

Transfers take around just 5 minutes. We are the closest off-port parking site in the City to all the Southampton cruise terminals. We are also only half an hour from the Portsmouth cruise terminal.

Do I have to pay extra for transfers?

No. Transfers are included in your price.

How do the transfers take?

When you arrival at our parking facility, you will be greeted by a Parking Assistant who will guide you to a parking space, check your booking paperwork and help you with your luggage. You will be shown to the Coach or Minibus (and given assistance if required). You will then be taken to your vessel’s cruise terminal.

What happens to my luggage on arrival and at the terminal?

Upon arrival at the parking facility, one of our parking assistants will proceed to check you in and remind you of luggage labels and assist you with luggage transfer to your transfer vehicle. Once at the cruise terminal, the coach driver will unload the luggage and normally porters will load the luggage on trolleys for you.

Why do you need my mobile number and email address?

We need to be able to contact you if there are any problems with your cruise parking booking or if there are any changes on the day. Sometimes ships are late and boarding can be delayed. When we know about this, we can call you to let you know in advance so you can delay your travel time or know to expect a longer wait than usual either. It’s all part of the service we offer.

Why are you so cheap?

We continue to work hard to grow our customer base and competitive pricing is our strategy to achieve this. We always hope customers become regulars and re-book with us cruise after cruise and we hope to be able to reward them with repeat booking discounts and offers. We realise it may seem too good to be true but if you read through our testimonials you will see that we have many satisfied customers who take advantage of our clean secure parking facilities, quick and comfortable transfers and polite and professional staff.

Can you clean my car for me while I am away?

Yes, we’d love to hand your car back to you looking its best when you arrive back in Southampton from your cruise holiday. Just give us a call to book this in.

Can I amend my car booking?

We will try and accommodate any changes you need to make so please contact us on 023 8074 8961 or email info@southamptoncruiseparkingltd.co.uk.

What happens if I change my car between booking and arrival?

Please contact us on 023 8074 8961 or email info@southamptoncruiseparkingltd.co.uk as soon as you know, and before arrival at the parking facility so we can update your details.

What happens if I change my car between booking and arrival?

Please contact us on 023 8074 8961 or email info@southamptoncruiseparkingltd.co.uk as soon as you know, and before arrival at the parking facility so we can update your details.

Can I cancel my car park space?

We hope you won’t want to, or that circumstances mean you have to however, should you wish to cancel your cruise parking space, please contact us on 023 8074 8961 or email info@southamptoncruiseparkingltd.co.uk.

Please note, we have the right to change £25 for cancellations unless for exceptional circumstances, as per our terms and conditions.

 

How do I make a complaint?

We hope we never give you cause to complain about our service but if there is something that didn’t go as you would have wanted we are keen to hear to improve our services. Please send an email to info@southamptoncruiseparkingltd.co.uk and it will be reviewed by senior management who will respond and appropriate action will be taken.

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